Enquiry Officer

What happens at an Enquiry Office?

As an organisation we have 24 police stations where members of the public can meet and engage with us in person. At each of these we have individuals that offer front line support to the people who visit, these are our Enquiry Officers.

From the moment the doors open we never know who may come in, it could be someone looking to report the theft of an item, someone reporting a missing person or a victim of online fraud. They may also have to visit us as part of their sentencing conditions where they are required to present themselves to a police station to have documents verified and checked.

Our Enquiry Officers also see the not so nice side of the criminal world, it could sadly be someone who is coming to report sexual assault, they could have seen some suspicious activity or a hate crime.

What links all our Enquiry Officers together is the care, compassion and dedication they all show to the communities we serve and the individuals who visit us. We are currently looking to expand our team at Chard and are looking for an Enquiry Officer to work 14.8 hours every Thursday and Friday from 10am until 6pm.

Could you do it? 

About you

You will need to be comfortable with a rapidly changing day, you never know who is going to come through the door next and what help or support they will need.

In this role you are the front facing image of our organisation and so will need to be always professional and calm.

You will have a whole host of computer systems at your fingertips, to search, record and analyse information. Once you get used to them you will need to be happy to use these independently.

Our visitors have a wide range of backgrounds, if you speak another language or know sign language this is useful as you may find it comes in handy, it is however not essential.

If you have existing transferable skills from a customer service-based role such as a hotel reception for example this would be a good start, however we will provide full training either way.

In this role you will see people who may tell you things of a sad and distressing nature or could have distrust of the police, you therefore need to be resilient to these situations.

This is such a rewarding job, our Enquiry Office teams can and do change so many outcomes for the better.  

Could you be part of that change?

Additional information:

• Work on a bank or public holiday as part of the normal working week will be compensated in line with conditions of service.
• Initial training for this role will be full time for over 8 weeks
• There may be a requirement for you to travel to other locations for work purposes.
• To gain an insight of the work undertaken by the Enquiry Office team take a look at this link  https://vimeo.com/485915977/aa4e88f934
• To be eligible to apply for this role you must have a 3 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 3 years. 

If you think that you have these qualities and are interested in joining our team, we would like to hear from you so click the link below to apply.