Support Officer

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Police Roles

Staff Roles

Police Staff
Full Time
Information Technology
Portishead, Police Headquarters- BS20 8QJ
SC 5

£24,576 - £26,565

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.  

09/08/2021, 23:55

Thank you for your interest in joining Avon and Somerset Police.

Our force relies heavily on technology and data to plan and deliver its services and continue its ambition to be an outstanding force. We are proud of our track record in developing innovative digital solutions and exploiting our investments, but we know we can be better and achieve more. 

We are restructuring our Information Technology directorate and have a number of key roles available to help drive our force forward. We are looking for experienced professionals, passionate about what they can do and keen to make a difference in a complex, exciting and uniquely interesting environment.

If you have the experience and skills we are looking for and can work collaboratively and innovatively with colleagues and partners, then we would like to hear from you.

We have 3 posts for the role of Support Officer.

As part of the wider IT Directorate, you will be providing business and specialist service to operational policing throughout Avon and Somerset Constabulary. 

You will be liaising with and working alongside multiple directorates, providing guidance and support to users of the force crime recording and intelligence systems.

The job description is still in Draft but in this role your main responsibilities will be: 

  • Undertaking various administrative duties in relation to digital policing systems.
  • Monitoring and resolving user issues and interface errors, providing advice and documenting solutions.
  • Providing a high level of customer service to internal users and partner agencies.
  • Monitoring and maintaining data that passes from digital policing systems to external agencies adhering to GDPR and the Data Protection Act (2018).
  • To interpret and document business requirements, raising system change requests in line with governance procedures.
  • Creating and providing supporting documentation for digital policing systems, including best practice recommendations.
  • Supporting and contributing to the overall vision of the force’s Digital strategy.
  • Ensuring the compliance of accurate record keeping, data quality, administration and documentation, ensuring the maintenance of records as required.

 Experience and Skills required:-

  • Experience of working with a variety of IT systems.
  • Experience of working in a service delivery/customer focused environment with evidence of good customer service skills.
  • Good administration and communication skills, both written and verbal.
  • Experience of working effectively within a team.
  • Experience of managing a high workload, being able to risk assess and prioritise.
  • Possess good problem solving skills, showing attention to detail.


  • Be open to change and new ways of working as per business needs.
  • Encompass the force values: Courageous, Learning, Inclusive, Caring.
  • Be respectful to all.
  • Show honesty and integrity.
  • Be self-motivated and hard working.

What we can offer:-

Our values are key, each and every employee embraces these in everything they do:- CARING. COURAGEOUS. INCLUSIVE. LEARNING.

Our mission is forefront of it all, we are here across the whole of Avon and Somerset to SERVE. PROTECT. RESPECT.

How we reward you is linked to our culture, it’s about more than just salary.

You will have access to free onsite parking, an onsite Gym, a Pension Scheme, a subsidised Canteen and an Onsite COSTA coffee just to name a few. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you're in and the moments that matter.

To be eligible to apply for this role you must have a 3 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 3 years.

Does this sound like the role for you? - Click on the blue Apply button below to apply.



About us

Diversity is a strength and individuality is an asset.

We recognise the benefit different life experience and perspectives can bring.

We are on a journey to become the most inclusive police force in the country. 

Find out more about our benefits and culture

Click the video link below to see why our colleagues feel they can "Be the Difference"

Important information before you commence an application (for external applicants)

You will require the following detail to complete this application form:

  • National Insurance Number
  • Identification Detail e.g. passport
  • Address information including proof 
  • Referee information
  • Full employment history including dates and any qualifications you may have attained
  •  Tattoos - you will also be requested to provide photos and describe of any visible tattoos you have

If the role requires you to drive you will also be required to upload details from your full driving licence including photos. 

Important information before you commence an application- for ALL applicants

The application system only remains active on a single page for a period of 60 minutes.

Please ensure you allow time to complete your application fully as part complete pages do not save.  

If the role has evidence questions you may wish to save these remotely and paste your answers into the boxes at time of submission. 

This vacancy is closed to applications.