Enquiry Office Advisor

Are you looking for a new challenge where no two days are the same and where you can make a real difference?

Are you a calm, confident and caring person looking to embark on a new career within the policing family?

If so, our Enquiry Offices deal with 12,300 visitors and 2600 on-line enquiries per month.  As a first point of contact for members of the public your role will include:

•    Supporting victims and witnesses of crime
•    Managing conflict and helping vulnerable members of the public
•    Supporting local policing and the criminal justice system

This role is 14.8 hrs working Monday and Tuesday 10:00am – 18:00pm

For an insight of the work undertaken by the Enquiry Office please take a look at this video.

What we can offer you:

A package of financial, lifestyle and health benefits to support whatever stage of life you're in. Including:

•    Comprehensive training programme to carry out the role with continuing professional development
•    Competitive salary
•    Local Government Pension Scheme
•    Uniform
•    Health Assured Employee Assistance scheme offering 24 hr help through counselling services, legal advice, fitness advice, personal coaching and health assessment 
•    Staff benefits including discounts on shopping, days out, sporting events, holidays

What do you need?

•    Excellent communications skills
•    NVQ Level 2 in Customer Services or equivalent experience
•    Experience with Microsoft Office
•    Ability to travel and work at police stations across the force area

If you think that you have these qualities and are interested in joining our team, we would like to hear from you.
To be eligible to apply for this role you must have a 3 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 3 years. 

Does this sound like the role for you? Click the link below to apply.