Enquiry Office Advisor
This vacancy has now closed to new applicants, if you like to be kept informed of other opportunities we have then why not register for our Talent Banks:
£24,921 - £27,351
17/08/2022, 23:55
Are you looking for a new challenge where no two days are the same and where you can make a real difference?
Are you a calm, confident and caring person looking to embark on a new career within the policing family?
Our Enquiry Offices deal with 12,300 visitors and 2600 on-line enquiries per month and we have an exciting opportunity for someone to join our team in Yeovil. In this role you will be the first point of contact for members of the public and will be dealing with a range of enquiries, face to face, online, over the telephone and in writing.
In this role, your main responsibilities will be:
- Supporting victims and witnesses of crime
- Managing conflict and helping vulnerable members of the public
- Providing a range of administrative duties supporting local policing and the criminal justice system
- To respond to, research and resolve enquiries from the public via force mailboxes
- Recording crimes on relevant systems
Skills, experience and qualifications required:
- Excellent communications skills
- NVQ Level 2 in Customer Services or equivalent experience
- Experience with Microsoft Office
- Ability to travel and work at police stations across the force area
This vacancy will require you to work a shift pattern across Monday to Sunday, 37 hours per week between the times of 08.00 - 20.00.
To gain an insight of the work undertaken by the EO staff take a look at this link https://vimeo.com/485915977/aa4e88f934
If you think that you have these qualities and are interested in joining our team, we would like to hear from you.
About us
Diversity is a strength and individuality is an asset.
We recognise the benefit different life experience and perspectives can bring.
We are on a journey to become the most inclusive police force in the country.
Find out more about our benefits and culture
Click the video link below to see why our colleagues feel they can "Be the Difference"
Important information before you commence an application (for external applicants)
You will require the following detail to complete this application form:
- National Insurance Number
- Identification Detail e.g. passport
- Address information including proof
- Referee information
- Full employment history including dates and any qualifications you may have attained
- Tattoos - you will also be requested to provide photos and describe of any visible tattoos you have
If the role requires you to drive you will also be required to upload details from your full driving licence including photos.
Important information before you commence an application- for ALL applicants
The application system only remains active on a single page for a period of 60 minutes.
Please ensure you allow time to complete your application fully as part complete pages do not save.
If the role has evidence questions you may wish to save these remotely and paste your answers into the boxes at time of submission.
This vacancy is closed to applications.