Case Administrator

Do you have administration skills and are looking for a new challenge?

We are now recruiting for an experienced administrator to join a small team within our Professional Standards Department.

Reporting to the office manager you will provide an efficient and confidential internal administrative service, delivering work to a high standard within agreed timescales and in line with requirements and processes. This core role enables confidence to be built and maintained with the public, our communities and our colleagues by ensuring high standards are met. 

You must be customer focused and possess excellent communication and interpersonal skills to interact with a variety of personnel at various levels both within the organisation and to members of the public. You will require a high level of attention to detail and accuracy within this fast paced dynamic working environment.

In this role, your main responsibilities will be:

Responding to both basic written and telephone enquiries, from members of the public, external agencies and internal colleagues, exercising discretion and ensuring and confidentiality.

Recording complaints accurately and timely on a complaints recording system.

Responding to Freedom of Information requests, collating and interpreting excel data.

Inputting, updating and retrieving data on computer systems and records.

Making decisions regarding archiving of documents and searching files to ensure that appropriate information is maintained.

Working as part of a small team to provide cover and guidance and basic training as required.

Skills, experience and qualifications required:

Experienced in the use of computer packages including Microsoft (word, outlook, excel).

Experience of communicating with a wide variety of customers.

Experience of producing written correspondence to internal and external staff.

Experience of working in an administrative role.

To be eligible to apply for this role you must have a 5 year ‘checkable history’ in the UK- ideally this means that you would have been resident in the UK for the last 5 years.

Does this sound like the role for you? Click the link below to apply.