Police Emergency Communications Operator

Are you looking for a new challenge where you can make a real difference to the community? 

Are you a calm, confident, patient and empathetic individual looking to embark on a new rewarding career within the Policing family?

We are looking for driven individuals to join our fast paced and dynamic Emergency Communications Centre, based at Headquarters, Portishead.

Please refer to the job descriptions of Call Handler/Dispatcher for further information about the roles, at this stage.

Once you have passed the shortlisting stage you will be invited to attend a virtual assessment centre where your skills will be assessed against the requirements of the roles.

If you are successful following assessment, interview and recruitment checks, you will be allocated a place on the next available training course. The courses are 4 weeks for Call Handlers and 5 weeks for Dispatchers, Monday – Friday 08:00-16:00 based at the Police Headquarters, Portishead. Until this time, you will be placed on a bank.

In this role, your main responsibilities will be:

• Act as the first point of contact to members of the public, internal staff and external agencies.
• Respond to emergency and non-emergency calls to the Constabulary, making accurate initial assessments, based on risk and vulnerability, determining the most appropriate response.
• Direct and task the deployment of all appropriate and available operational resources, prioritising workload in line with Force Values.
• Take a pro-active role in supporting the development of a One Team approach for First Point of Contact to support the organisation in the delivery of excellent customer service

Skills, experience and qualifications required:

• You must be computer literate including knowledge of Windows based packages, have a typing speed of 35 WPM and confident working    across multiple systems at a time.
• Calm and considered decision making whilst working under pressure.
• Ability to multi-task, managing competing priorities.

Please note, once appointed you cannot make any internal recruitment application to move from the post of Call Handler/Dispatcher within two years of the date of your appointment.

To be eligible to apply for this role you must have a 3 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 3 years.

Work on a bank or public holiday as part of the normal working week will be compensated in line with conditions of service.

Does this sound like the role for you? Click the link below to apply.